Need help with HaulTech Pros?
Tell us what you were doing and what happened instead — the more detail you can give us, the faster we can put it right.
Already using the app?
The quickest route is the Help Desk inside your workspace. It reaches us with your company and account details already attached, so we don't have to start by asking who you are.
Waiting on access?
If you've created an account and haven't heard from us, check your account page for its current status, or email us and we'll move it along.
A driver needing help?
Contact your own dispatcher first — they can reset your access, re-send an invitation and see your scans, and they can escalate to us if they need to.
Support FAQ
How can I contact support?
Email dispatch@haultechpros.com or call 305-646-7203. If you're already using the product, the Help Desk inside the app is faster — it comes to us with your account context attached.
What are your support hours?
Our team is available during standard business hours. Email enquiries are typically answered within 24 hours on business days.
How do I report a technical issue?
Send us what you were trying to do, what happened instead, any error message you saw, and the steps to reproduce it. A screenshot and the approximate time it happened help a lot — they let us find the matching entry in our logs.
A driver can't sign in to the mobile app.
Check three things first: they're using the company code for your workspace (your subdomain), their user account is active, and their role has driver app access. If all three look right, email us with the driver's username and roughly when they tried.
Can I schedule a consultation?
Yes. Contact us by email or phone and we'll find a time that works — whether that's a walkthrough before you commit, or a setup session once your workspace is live.
How do I get my data out?
Reports export to PDF, Excel and CSV from inside the app at any time. For a full export of your company's records, email us and we'll arrange it.
Still stuck?
Send us the details and we'll take a look. We'd rather hear about a small problem early than a big one late.