Terms of Use
Draft pending legal review. These terms have been prepared to describe how the service actually works and have not yet been reviewed by counsel. Items marked [to be confirmed] need the operating entity's details filled in before this page is relied upon commercially.
These Terms of Use ("Terms") are an agreement between you and HaulTech Pros [legal entity name and jurisdiction to be confirmed] ("HaulTech", "we", "us"). They govern your access to and use of the HaulTech Pros platform, including this website, any company workspace provisioned for you, our REST API, and our iOS and Android applications (together, the "Service").
By creating an account, accessing a workspace, or using our mobile applications, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company, and "you" means that company.
1. Definitions
- Account — the credentials you create on this website to request and manage access to the Service.
- Workspace — the isolated instance of the Service provisioned for your company, reached at your own subdomain.
- Authorized User — anyone you allow to use your Workspace: your staff, dispatchers, drivers, owner-operators, and any customer contacts you invite to the customer portal.
- Customer Data — all data you or your Authorized Users submit to or generate in your Workspace, including dispatches, tickets, ticket images, driver and truck records, customer records, invoices, and documents.
- Access Grant — a decision by us to enable your Account for a stated plan and set of modules, currently at no charge.
2. Accounts and access
Creating an Account does not by itself entitle you to use the Service. Access is enabled by us on a per-company basis after review. We may decline to enable an Account, and we are not obliged to give reasons.
You are responsible for the accuracy of the information you give us, for keeping your credentials confidential, and for all activity under your Account and Workspace. Tell us promptly at dispatch@haultechpros.com if you believe credentials have been compromised.
3. Free access grants
The Service does not currently accept online payment. Where we enable your Account, we do so under an Access Grant that is provided free of charge and, unless we agree otherwise in writing:
- covers only the plan and modules stated in the grant;
- may carry an expiry date, after which access ends;
- may be withdrawn or varied by us at any time, on reasonable notice except where withdrawal is needed to address a security, legal or abuse issue;
- carries no service level commitment, uptime guarantee, or support response time; and
- does not oblige you to purchase anything, and does not oblige us to offer a paid plan on any particular terms.
We intend to introduce paid subscriptions. We will give you reasonable advance notice before any charge applies to your Workspace, and you will be free to decline and stop using the Service. Withdrawal of an Access Grant does not, on its own, delete your Customer Data — see section 12.
4. Your Workspace
When your Account is enabled you may provision one Workspace, choosing its subdomain, its company name, the modules permitted by your Access Grant, and an administrator login. The subdomain also serves as the company code your drivers enter in the mobile application.
Subdomains must not impersonate another business, infringe a trade mark, or be chosen to mislead. We may reserve, refuse or reclaim a subdomain where it does. Once created, a subdomain can only be changed by contacting us.
5. Authorized Users
You decide who may use your Workspace and what permissions they hold. You are responsible for your Authorized Users' compliance with these Terms, for the accuracy of the records they create, and for removing access when someone leaves.
Where you invite drivers, owner-operators or customer contacts, you are responsible for having the right to invite them and to process the information you ask them to provide.
6. Acceptable use
You must not, and must not permit anyone else to:
- use the Service unlawfully, or to store or transmit unlawful, infringing or harmful material;
- attempt to access another company's Workspace or data, or probe, scan or test the security of the Service without our prior written consent;
- reverse engineer, decompile or attempt to derive the source code of the Service, except to the extent that restriction is prohibited by law;
- resell, sublicense or provide the Service to a third party as a service bureau, except through the partner-collaboration features provided for that purpose;
- interfere with the integrity or performance of the Service, including by excessive automated requests; or
- upload malicious code, or content you do not have the right to upload.
We may suspend access immediately where we reasonably believe this section has been breached, or where continued access presents a security risk to other customers.
7. Customer Data
You own your Customer Data. We claim no ownership of it. You grant us a non-exclusive, worldwide licence to host, process, transmit, display and back up Customer Data solely to provide, secure and support the Service, and as otherwise permitted in our Privacy Policy.
You are responsible for having the necessary rights and lawful basis for the data you put into the Service, including personal information about drivers (licence, medical certification, drug testing, clearinghouse, MVR and similar records) and about your customers' contacts. You are responsible for meeting any record-retention obligations that apply to your operation, including those under transport and employment law.
We do not sell Customer Data, and we do not use it to train general-purpose machine learning models. Some features send data to third-party processors in order to work — see section 8 and the Privacy Policy.
8. Third-party services
Parts of the Service depend on third parties, and using those parts means data is shared with them:
| Feature | Third party | What is shared |
|---|---|---|
| Hosting and storage | Amazon Web Services | All Customer Data, at rest and in transit |
| Accounting sync | Intuit QuickBooks Online | Customers, invoices and related billing records |
| Ticket reading | AI text-recognition provider | Ticket images submitted for scanning |
| Mobile push notifications | Expo, Apple, Google | Device tokens and notification content |
| Addresses and maps | Google Maps Platform | Addresses submitted for lookup |
| Email delivery | Our mail provider | Recipient addresses and message content |
Your use of a third-party service through the Service is also subject to that provider's terms. You authorise the QuickBooks connection yourself and can withdraw it at any time.
9. Mobile applications
Our iOS and Android applications are licensed, not sold, to you for use by your Authorized Users on devices they control. The applications request camera access (to photograph tickets and documents) and location access (to record where a scan was taken). Those permissions can be refused or withdrawn in device settings; some features will not work without them.
Where an application is obtained from Apple's App Store or Google Play, that store's terms also apply, and the store is not responsible for the application or for support of it.
10. Availability, support and changes
We aim to keep the Service available and to give notice of planned maintenance where practical, but we do not guarantee uninterrupted availability. We may modify, add or remove features. Where a change materially reduces functionality you rely on, we will try to give reasonable notice.
Support is provided through the in-app help desk and by email at dispatch@haultechpros.com.
11. Intellectual property
The Service, including its software, design, documentation and the HaulTech Pros name and marks, remains our property and that of our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during the term, and nothing more. Feedback you give us may be used without restriction or obligation.
12. Term, suspension and termination
These Terms apply from the moment you create an Account until your Account and Workspace are closed. You may stop using the Service at any time and ask us to close your Workspace.
We may suspend or terminate access where you materially breach these Terms, where your Access Grant expires or is withdrawn, or where we reasonably need to for security or legal reasons.
On termination: you may request an export of your Customer Data, and we will provide it in a machine-readable form within a reasonable period. Unless law requires otherwise, we will delete your Workspace and its Customer Data after a wind-down period of [period to be confirmed — 30 days suggested]. Backups are overwritten on their normal cycle.
13. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
In particular: automated reading of scale tickets and documents is an aid, not a substitute for review. Output must be checked by a person before it is relied on for payment, billing or any regulatory purpose, and the Service is built to require exactly that. The Service is not accounting, tax, legal or compliance advice, and does not itself discharge any obligation you have under transport, employment or tax law.
14. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused.
Our total aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid us for the Service in the twelve months before the event giving rise to the claim, and (b) [amount to be confirmed]. Where access is provided free of charge, (a) is zero.
Nothing in these Terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.
15. Indemnification
You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of law or of a third party's rights.
16. Confidentiality
Each party may receive information the other treats as confidential. Each will protect the other's confidential information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to those who need it and are bound by similar obligations. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.
17. Governing law and disputes
These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules, and the state and federal courts located in Miami-Dade County, Florida have exclusive jurisdiction. [Jurisdiction and any arbitration or class-action waiver provisions to be confirmed with counsel.]
18. General
These Terms, with the Privacy Policy and any written order or agreement we sign with you, are the entire agreement between us. If a provision is unenforceable, the rest stands. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale of assets.
19. Changes to these Terms
We may update these Terms. We will post the revised version here with a new "last updated" date, and for material changes we will make reasonable efforts to notify Account holders by email. Continuing to use the Service after a change takes effect means you accept it.
20. Contact
HaulTech Pros
Email: dispatch@haultechpros.com
Phone: 305-646-7203
[Registered address to be confirmed.]